Trans-Siberian Railway Journey + Optional St. Petersburg Extension

From May 28 2021 to June 14, 2021 (17 nights) Print Version Status: *NEW* Available

The Trans-Siberian Railway Journey is a bucket-list trip for many travellers. Join us as we travel 6200 kilometres through 5 time zones from Ulan Bator, Mongolia to Moscow, Russia on this epic journey. Extend your tour and explore St. Petersburg the former Russian capital.

In Brief

 

Trans-Siberian Railway Tour

 Tour summary:

2 Nights ULAN BATOR, MONGOLIA
1 Night COUNTRYSIDE (Ger Camp in a traditional yurt), MONGOLIA
2 Nights LAKE BAIKAL, RUSSIA
1 Night IRKUTSK, RUSSIA
2 Nights EKATERINBURG, RUSSIA
2 Nights KAZAN, RUSSIA
3 Nights MOSCOW, RUSSIA
4 Nights ON BOARD THE TRAIN, MONGOLIA AND RUSSIA

3 Additional Nights ST. PETERSBURG, RUSSIA

Fully Escorted by:

Steve Wowk, Today's Woman Traveller

steve 

Maximum 12 participants

Full Itinerary

 

christ the savior cathedralchinggis khan statuechurch of bloodger campgorkki terelij national parkgrandan monasteryekaterinaburgirkutskkazan cathedralkremlinkremlin kazankul sharif mosquelake baikalmoscow metroarmourytemple of all religionsst basils cathedralred squarecatherine the greats palace

st petersburgst isaacs cathedralpeterhof 2ganina yama monastery 1hermitage groundschurch of the savior on spilled blood

Kazan leaning towerTrain 2 

fountain vdnpk parkgum storekazan cathedral 2peterhof 2litsvyanka marketTrain stationvdnpk park 

 

 

 

 

 

 

 

 

 

 

May 28: Arrival in Ulan Bator

Welcome to the gorgeous capital of Mongolia - Ulan Bator! Our driver meets us at the airport and transfers us to our centrally located hotel for check-in. The rest of the day is free so you can relax, dine in one of the nearby restaurants or start exploring the charming city centre on your own.


Meals: Not included
Hotel: Best Western Premier Tuushin Hotel, Ulan Bator

 

May 29: Ulan Bator Sightseeing Tour


After breakfast, we will go on a walking tour of the city to see the most interesting attractions of Ulan Bator. During the tour, we will visit the National Museum of Mongolia, one of the leading museums in the entire country and the one which is responsible for preserving Mongolian cultural heritage. We will stroll along the main streets of the city, see the Parliament house and walk through the central Sukhbaatar Square formerly known as Genghis Khan Square. 

After a break for lunch, we will make our way to the famous Zaisan Hill which offers the best panorama of Ulan Bator and then to the cashmere factory where you learn how raw materials are being transformed into thread and then into clothing.

In the evening, we will attend an amazing Mongolian folk show at the National Academic Theatre of Opera and Ballet (the show venue is located within the walking distance from our hotel). After the show, we will have a welcome dinner with our small group of travellers.

Meals: Breakfast                                                                                                                                                  Hotel: Best Western Premier Tuushin Hotel, Ulan Bator

 

May 30: Ger Camp and Gorkhi-Terelji National Park


After breakfast, we check out of our hotel, meet our guide and explore the legendary Mongolian Buddhist Gandan Monastery in Ulan Bator. We will depart the city and drive to the ger camp (approximately 1.5 hours). 

We will stop on the the banks of the Tuul River where an iconic 40-meter tall equestrian statue of Genghis Khan is located. During the tour, we will explore the interior of the statue, see a replica of Genghis Khan’s legendary golden whip and walk through the chest and neck of the statue's horse up to its head. At the top you will enjoy an excellent view of the surrounding scenery.


After arriving at the ger camp and enjoying a traditional Mongolian lunch, we will meet our guide for a tour of the picturesque Gorkhi-Terelji National Park. We will visit its most popular attractions including the famous Turtle Rock and the Aryabal Temple located on a steep hill. At the entrance to the temple’s grounds there is a long walking path leading to the set of 108 steep stairs that symbolize the elephant’s elongated trunk. You can climb up to the temple and enjoy the magnificent view of surrounding valleys.  We will also visit a nomadic family to learn more about their culture, authentic lifestyle and traditions.  

Meals: Breakfast, Lunch, Dinner
Hotel: Tourist Ger Camp, Mongolia


May 31: Board the train for our first segment of The Trans-Siberian Railway Journey

After breakfast, we return to Ulan Bator to board the train and start our amazing journey across Eurasia!  We will be settle in to our compartments and get together for dinner. (24 hours on board the train)            

Meals: Breakfast                                                                                                                                                  Accommodation: On Board the Train

 

June 1: Lake Baikal

This afternoon, we arrive in Irkutsk, informally known as "Paris of Siberia" for its rich architecture and colourful life. Upon arrival, we are transferred to our hotel located on the shores of Lake Baikal. The rest of the day is free.


Meals: Not included
Hotel: Anastasia Hotel, Nikola Village

 

June 2: Lake Baikal Sightseeing Tour


After breakfast, we take a day trip to the open-air museum of wooden architecture located in Taltsy Village. This reconstructed Siberian village consists of a number of buildings that were threatened with flooding when the Irkutsk Dam was constructed on the Angara River. All the buildings at the Taltsy museum were rescued from the rising waters and brought here to serve as models of Irkutsk regional architecture. After lunch at a local restaurant we begin an exclusive experience - a private 3-hour cruise on Lake Baikal. Together with our guide, we will board a ship that takes us to one of the first Baikal railroad stations. After we get ashore, we will walk to the tunnels of the old railroad and take some magnificent pictures. On the way back, relax on the open-air deck with a cup of hot Siberian tea and local candies, listening to the stories about the life of locals. After the cruise, we return to our hotel and have the rest of the day free.


Meals: Breakfast, Lunch
Hotel: Anastasia Hotel, Nikola Village
Restaurants: Anastasia Hotel Restaurant, Nikola Village
Events: Lake Baikal Cruise

 

June 3: Listvyanka Village Tour and Baikal Museum


Following breakfast, we will check out of our hotel, meet our guide and driver and enjoy a guided tour around Listvyanka Village. During the tour we will visit the Baikal Limnological Museum and Aquarium that houses an interesting display of the unique flora and fauna of the lake. Then take a chair-lift to the nearby viewpoint to take some magnificent panoramic pictures of Baikal, view the Chersky Rock and visit the 19th century wooden St. Nicolas church and spend some time at a local fish market. After the tour, we will say "Good-bye" to Lake Baikal!  We will be transferred to Irkutsk where we check in at the centrally located hotel and have the rest of the day free.


Meals: Breakfast
Hotel: Marriott Courtyard Hotel, Irkutsk

 

June 4: Irkutsk City Tour


After breakfast, we check out of our hotel and have the morning at leisure. After lunch, we meet our guide and driver in the hotel lobby and have a guided tour of the most remarkable city's attractions. First, we will walk along Angara River embankment - the most popular meeting place among the locals - to an eternal flame and the monument to explorer Yakov Pohabov, the founder of the city. We will proceed to the only Catholic Cathedral in Irkutsk, the beautiful Polish Roman Church, located in the historical part of Irkutsk. Afterwards, we will be driven to one of the main monasteries in Siberia - Sigh Monastery that's also known as the Znamensky Monastery. We will also explore the Kazan Church, which with its Byzantine-style decorations looks like a fairy tower, and Block 130, the historical zone with many colourful wooden houses and buildings constructed in the 17th century. After the tour, we will be transferred to the train station to continue our journey further to Ekaterinburg. (48 hours on board the train)


Meals: Breakfast                                                                                                                                                  Accommodation: On Board the Train

 

June 5: On Board the Train


Spend today on board the train enjoying fantastic scenery passing by the windows and enjoying the company of our small group travellers. 


Meals: Not included                                                                                                                                              Accommodation: On Board the Train

 

June 6: Arrival in Ekaterinburg


This afternoon, we arrive in the capital of Ural Region. Our driver meets us at the train station and transfers us to our centrally located hotel. The rest of day is free for leisure.


Meals: Not included
Hotel: Park Inn Hotel, Ekaterinburg

 

June 7: Ekaterinburg Tour


After breakfast, we meet our guide and driver and enjoy a guided sightseeing tour around the most remarkable city landmarks. During the tour, we will take a walk through the historical city center, visit Ural Craftsman Lane where you can buy some traditional hand-made souvenirs, see the magnificent architectural ensemble of the Rastorguev - Haritonov’s House and take a trip to the famous Europe-Asia monument where you can happily experience being in two places at once putting one foot in Europe and the other in Asia. The second part of our tour is dedicated to the last days of the Russian Imperial Family. We will visit the Church on Blood built on the site of the notorious Ipatiev House, where the last Russian Emperor, Nicolas II, and his family were executed by the Bolsheviks in 1918. The last stop for today is the first burial place of the tsar’s family - the Monastery Complex “Ganina Yama” that now consists of seven chapels - one for each member of the royal family. After the tour, we will return to our hotel and have the rest of the evening free.


Meals: Breakfast
Hotel: Park Inn Hotel, Ekaterinburg

 

June 8: Kazan


Following breakfast, we check out of our hotel and our driver takes us to the train station to continue our Trans-Siberian journey. We will spend today on board the train enjoying the fantastic scenery passing by the windows. In the evening the train arrives in Kazan - the beautiful capital of the Republic of Tatarstan and the centre of Tatar culture in Russia. Upon arrival, we will walk to our centrally located hotel for check-in and overnight. (12 hours on board the train)


Meals: Breakfast
Hotel: Ramada Hotel, Kazan

 

June 9: Kazan Sightseeing Tour 


After breakfast, we meet our guide in the hotel lobby and enjoy a panoramic city tour around the most prominent attractions of Kazan. During the tour, we will see the main treasures of the Kazan Kremlin, including one of the largest mosques in Russia - the Qol Sharif Mosque, the leaning Soyembika Tower, the Annunciation Cathedral and the Governor's Palace. You are then in for a little surprise! Our lunch program includes a cooking master class where we will learn how to make a traditional Tatar dish. Afterwards, we will continue our tour to the Kazan Family Centre located on the bank of the Kazanka River. After the tour, we will return to our hotel and have the rest of the day at leisure.         

Meals: Breakfast, Lunch                                                                                                                                      Hotel: Ramada Hotel, Kazan

 

June 10: Kazan Trip to The Island of Sviyazhsk 


Following breakfast, we will check out of our hotel and meet our guide and driver who take us to the island of Sviyazhsk to enjoy its amazing architectural heritage. Along the way, we will stop at the famous Temple of All Religions - the unique complex that consists of several cupolas, minarets and spires representing the architecture of 12 major religions of the world. Upon arrival at Sviyazhsk we will enjoy a walking tour around its most treasured attractions, including the Dormition Monastery, the Monastery of John the Baptist and the Trinity Monastery of St. Sergius. After a break for lunch (not included), we proceed to chak-chak museum where we will learn the secrets of making the traditional Tatar sweet. You are also invited for tea drinking with chak-chak, baursak and Tatar pastila. After the tour, we board our train heading to Moscow. (12 hours on board the train)

Meals: Breakfast                                                                                                                                                  Accommodation: On Board the Train

 

June 11: Moscow: Free Day 


Early in the morning, our train arrives in the legendary capital of Russia - Moscow.  Our driver will meet us at the train station and take us to our centrally located hotel for check-in and breakfast. 

This afternoon, we will walk to Red Square on our own to get familiar with Moscow. There will be time to take an optional 2.5 hour scenic cruise along the Moskva River to marvel at all of Moscow's attractions. 

Meals: Breakfast
Hotel: Marriott Courtyard City Centre Hotel, Moscow

 

June 12: Moscow Sightseeing Tour 

This morning, we will meet our guide at the hotel lobby and walk to the Kremlin territory where we have a chance to explore the gems hidden behind the Kremlin walls such as the Cathedral Square and the Assumption and Annunciation cathedrals. Then we will visit the famous Armoury Chamber that houses a unique collection of crown jewels, stunning coronation finery, hand-forged armour and weapons, royal carriages and sleighs, and world-famous Fabergé eggs. 

After a short break for coffee, we will take a walk through beautiful Red Square, go inside the colourful St. Basil's Cathedral and explore the famous GUM department store. 

After the tour, we will walk back to our hotel and have the rest of the day free.


Meals: Breakfast
Hotel: Marriott Courtyard City Centre Hotel, Moscow

 

June 13: Moscow Sightseeing Tour 

Following breakfast, we meet our guide and driver and enjoy a tour of the world-famous treasure trove of the Russian fine art, the Tretyakov Gallery, where we will have an amazing time viewing the gems of its collection, including the famous masterpieces of Ivan Aivazovsky, Mikhail Vrubel, and Viktor Vasnetsov. We will then have a quick subway ride to explore the most beautiful stations of The Moscow Subway, which is known to be one of the most beautiful and efficient metro systems in the world. We will proceed to the spectacular Cathedral of Christ the Savior and learn the story of its destruction and reconstruction. We will proceed to Sparrow Hills and see the grand building of Moscow State University, the highest of seven Stalinist skyscrapers of Moscow. After the tour, we will return to our hotel and have the rest of the day free.

Meals: Breakfast
Hotel: Marriott Courtyard City Centre Hotel, Moscow

 

June 14: Departure from Moscow


This is the final day of our amazing Trans-Siberian journey! We hope you've enjoyed Mongolia and Russia and the cities in between.

After breakfast, our driver will transfer passengers to the airport who are returning home and will transfer the passengers who are joining us on St. Petersburg extension to the train station. The train journey is 4.5 hours.  When we arrive in St. Petersburg, we will be transferred to our centrally located hotel. 

Meals: Breakfast
Hotels: Angleterre Hotel, St. Petersburg

 

June 15: St. Petersburg Sightseeing Tour


After breakfast, we will meet our guide and set off for Pushkin (Tsarskoye Selo) to explore the brilliant Catherine's Palace that is a striking example of baroque architecture gifted by Peter the Great to his wife Catherine I. During the tour, we will have time to walk through the lavish parks and gardens of this outstanding palace and enjoy its gorgeous interiors, including the replica of the world-renowned Amber Room. After lunch in the city center, we will visit one of the world’s largest art museums - The Hermitage. They say that if you were to spend three minutes by each of the exhibits in the Hermitage Museum, it would have taken you three years to see the entire exhibition. But don't worry, we will have an experienced guide, who will show us the best rooms and halls of the exhibit in several hours. The tour of The Hermitage includes the Main Museum Complex. 

Meals: Breakfast, Lunch, Dinner
Accommodation: On Board the MS Rostropovich

 

June 16: St. Petersburg Sightseeing Tour

After breakfast, we will meet our guide and travel to the outskirts of St. Petersburg to explore the palaces (from the outside) and gardens of the former summer residence of Russian tsars and the gem of palace architecture - Peterhof. During the tour, we will visit the famous Bath Cottage which offers a fascinating insight into everyday life of Russian court, and take a walk in the beautiful Lower Park, lavishly adorned with 176 fountains of various forms and styles and numerous gilded statues of ancient gods and heroes.

This afternoon, we will meet have a tour around the most famous St. Petersburg attractions. During the tour, we walk through the Split of Basil Island, go inside the Peter and Paul Fortress - a burial place of almost all Russian emperors and empresses from Peter the Great to Nicholas II, have photo stops near the gorgeous St. Isaac's Cathedral and the Church of Savior on Spilled Blood (entrances not included), and enjoy a drive along the bustling Nevsky Prospect abundant in fine shops, cafes and museums.

 

Meals: Breakfast
Hotels: Angleterre Hotel, St. Petersburg

 

June 17: Departure from St. Petersburg


This is the final day of our amazing tour. After breakfast our private driver takes us to the airport for our return flight home.

We hope you've enjoyed your St. Petersburg extension and return home with lifelong memories.

Meals: Breakfast

 

Full Pricing and Details

 

Prices per person in Canadian Dollars (CAD $)

 Twin

Share

 Single  Tax

17 Nights 

Trans-Siberian Railway Journey

May 28 - June 14, 2021

Tour begins in Ulan Batar, Mongolia and ends in Moscow, Russia

$12,999 $16,999

INCL

3 Nights 

Extension in St. Petersburg, Russia June 14 - 17, 2020
Tour begins in Moscow, Russia and ends in St. Petersburg, Russia

$1799

$1999  INCL

Early Booking Bonus

On deposits received before March 31, 2020

$200 $200 INCL
Discount for Cheque Payments
(If paying by cheque or e-transfer, deduct the discount amount off the price stated above)

$200

 $300

INCL

Prices are per person based on double occupancy sharing a twin room.

Prices are per person in Canadian Dollars (CAD $) and are inclusive of all taxes unless otherwise stated.

Single accommodation rate on request and only if space is available.

Deposit at time of booking is $2500.00 CAD per person + insurance premium if applicable, see deposits and final payments area below.


Pricing Inclusions:

Our 18 night price includes:

  • Hotel: 12 nights accommodation in Mongolia and Russia with private en-suite facilities
  • Mongolian Ger Camp: 1 night in a yurt with washroom facilities in a separate building
  • 4 nights On Board the Train: 1st class compartment with shared washroom facilities
  • Meals:13 breakfasts, 3 lunches, 2 dinners
  • 1st class train tickets for Ulan Bator - Irkutsk, Irkutsk - Ekaterinburg, Ekaterinburg - Kazan, Kazan - Moscow
  • Full Russian visa processing service for Canadian and US citizens (Mongolian visa is not required). Full Russian and Mongolian visa processing service for Australian and New Zealand citizens. Visa support service (invitation) for customers from all other countries
  • Airport transfers with private drivers and all transportation according to the itinerary;
  • Rich sightseeing tours according to the itinerary with professional English-speaking guides
  • Entrance tickets to Kremlin territory & Amber Chamber, St. Basil's Cathedral, Tretyakov Gallery, Moscow subway, Kazan Kremlin, Temple of all Religions, chack-chack museum with tasting, Ganina Yama, Baikal Limnological Museum and Aquarium, Aryabal Temple and National Museum of Mongolia
  • Cooking master class in Kazan
  • Ride on a chair-lift to the Baikal viewpoint
  • Folk show in Ulan Bator
  • Tour Leader: Steve Wowk of Today's Woman Traveller will be accompanying the group
  • Taxes: Local taxes on all included ground transportation, accommodation, included meals & beverages and services per itinerary
  • Final Documentation: Final itinerary and general information 20 days before tour departure

 

Pricing Exclusions:

The price does not include:

  • International airfare through to Ulan Bator, Mongolia and home from Moscow, Russia 
  • Optional tours and services
  • All breakfasts, lunches or dinners not mentioned in the itinerary or pricing inclusions area
  • All beverages except for those included with breakfast
  • Personal Insurances (medical, travel, baggage, cancellation, etc.)
  • Any Passport, Visa Fees or Immunizations
  • All items of a personal nature and souvenirs
  • All optional excursions or deviations from the itinerary
  • Gratuities and baggage handling

We would be happy to assist you in arranging flights from your home to join us on the tour.

 

Deposits and Final Payments:

  • Deposits: At the time of booking $2500.00 per person + insurance premium if applicable
  • Final Payment: Final payment is due by February 15, 2021

Cancellation Charges:

Once a deposit has been paid the following cancellation charges will apply:

  • Cancellation notice received before February 15, 2021: $2500.00 Deposit
  • Cancellation notice received February 15, 2021 or later: 100% of Total Price

We suggest travel insurance to protect your payments, please feel free to ask us for a quote.

Frequent Questions

Frequently Asked Questions

We do our best to answer all your questions before you travel with us. Please contact us if you have concerns that are not addressed here.

What is included in the cost?

Each individual tour specifies in the 'Included Features' section what is included in the tour. The cost always includes your accommodation, breakfast daily, excursions, activity instruction, local transportation, and services of your escort. Some trips also include lunches or dinners.

What are the accommodations like?

We stay in comfortable local, boutique style hotels. Accommodations are based on twin-share occupancy, (with private facilities) but single supplement is available if desired. Our Asian tours all feature deluxe hotels. Our accommodations are centrally located in the places we visit offering the convenience of personal exploration during free time.

How far in advance do I need to reserve my trip?

It is never too early to reserve your space on your trip of choice. Some of our trips book up several months or even a year in advance.  Please call us or e-mail to reserve your place as we would not want you to be disappointed.

What will the food be like?

We feature both simple, nutritious local foods and gourmet meals, depending on the destination. We always try to vary the diet so that our participants can learn about and enjoy the local cuisine. When meals are not included, we make sure that there are a number of restaurants in the immediate area of our accommodation to give our travelers the chance to enjoy searching out local restaurant experiences.

Who do I eat meals with?

You'll never dine alone. Our guides always offer the option for you and the group to join them for meals. 

Can I come alone?

Most of the women who travel with us book as a single person. If you are travelling with a friend, you can of course share a room with them. It is part of our mission to provide women the opportunity to meet new friends while enjoying a wonderful travel experience.

What is the Guaranteed Share Rate?

Most women who travel with us come individually. Some want a single room, and some prefer to share a twin room. On many tours we offer a 'Guaranteed Share Rate' which means two singles will share a twin bedded room. In the case where there are not enough to share a twin room, we pay the single supplement difference for you. This Guaranteed Share Rate allows you to book with us knowing that you will be assured the lower shared twin cost.

How many people are in the group?

This depends on the tour you select. Our groups are always small, however, from 6 to 14 participants.

What is the average age of your travellers?

The average age of our travelers is between 30 – 65 years of age. We have had ladies in their mid twenties and ladies into their 70's – the love of travel and adventure has no particular age. Each group generally has a mix of ages.

Who are the guides?

Our tours are escorted by a Today's Woman Traveller staff member. Our team of ladies are all experienced tour escorts. They are well educated, speak the local language and make great traveling companions. We frequently hire local guides for specific touring or in particularly exotic locations where our escort may not speak the local language.

What type of women travel on your tours?

Our passengers are a very diverse range of women. They include single women, married women, divorcees and widows. They are women of all ages, and are often repeat customers. Our passengers come from across the country, from the USA, and some from other countries as well.

How physically fit do I need to be?

This depends on the trip you select. We accommodate women of different levels and abilities. Our walking tours are designed to suit all levels of walkers. You don't have to be in top shape, but you will enjoy it more if you are reasonably fit. Many women surprise themselves at their new-found strengths and abilities!

What kind of clothing should I pack?

We send you a complete trip dossier including a packing list when you reserve your trip with us.

How do I arrange transportation to meet up with the tour?

Today's Woman Traveller is operated by a fully licensed travel agency. We are qualified travel agents and able to assist with flight arrangements, if desired, to meet up with our tours. Our tours commence and end in, or near, transportation centres.

What if I want to arrive early or stay on after the trip?

We assist our passengers with additional hotel arrangements, as required.

 

Terms & Conditions

THESE TERMS & CONDITIONS (the “Terms”) govern the relationship between The Travel Broker Inc. (the “Agent”), and customer, and anyone for whom customer requests Agent book travel services (“others on the Booking”).

The Travel Services

Agent books travel services on behalf of customer and others on the Booking and all obligations and liabilities with respect to the travel services are those of customer and others on the Booking.  The travel services booked for customer and others on the Booking will be set out on the client invoice (the “Booking”).

Duties and Recommendations of the Agent

Agent will source travel services based on information provided by customer for use by customer and others on the Booking.

Agent directs customer and others on the Booking attention to the terms and conditions of the suppliers of the travel services being arranged for the customer and others on the Booking, including airlines, trains, bus lines, cruise lines, hotels and tour operators.  Those terms and conditions will govern the contracts that customer and others on the Booking, will have with the travel service suppliers and affect their rights and obligations.  Those terms and conditions are located on the websites and/or in the brochures of the suppliers of the travel services.  Any questions about the travel suppliers’ terms and conditions should be addressed to the specific travel service supplier.

Agent strongly recommends that customer and others on the Booking, purchase travel insurance, including trip cancellation, trip interruption, baggage and medical coverage.

Duties & Acknowledgements of the Customer

Customer and others on the Booking must review and verify all details set out on the Booking, all itineraries and invoices upon receipt from Agent and must immediately advise Agent of any errors or omissions.

Customer shall provide a copy of these Terms and any changes to these Terms to others on the Booking before asking Agent to book any travel services.

Customer acknowledges that customer and others on the Booking, have been directed to review the terms and conditions of the suppliers of the travel services included in the Booking made by Agent.  Suppliers of travel services include airlines, trains, bus lines, cruise lines, hotels and tour operators and include baggage allowances, check-in times, age and height restrictions.  Customer also acknowledges being advised that any questions customer and others on the Booking have about the travel suppliers’ terms and conditions should be addressed to the specific travel service supplier.

Customer and others on the Booking shall be responsible for complying with all customs, rules and procedures of the travel suppliers and failure to comply with all travel supplier customs, rules and procedures may result in customer or others on the Booking being removed from the premises and refused future use of the travel services.

Customer acknowledges that Agent has recommended that customer buy travel insurance and customer confirms that customer has advised others on the Booking of that recommendation to buy travel insurance.  Customer acknowledges that some countries will refuse entry if customer or others on the Booking do not have proof of travel insurance including medical coverage.

Customer and others on the Booking, are responsible for ensuring that they have all necessary travel documentation, including a passport (valid until 6 months after the expected return date), visas, parental consents to travel with minors required by any destination to which they are travelling or through which they will transit and pardons with respect to any criminal conviction.

Customer and others on the Booking, acknowledges that even with possession of the required documentation and information s/he may be refused entry into another country at either the point of departure or arrival.

Customer and others on the Booking acknowledges that the destination(s) to which they are travelling may have living standards and practices and standards and conditions with respect to the provision of utilities, services and accommodation, that may differ from those in Canada.

Customer and others on the Booking acknowledges that both Canadian authorities and those in the destination(s) to which they are travelling place limits on what electronic devices may be transported and permitted in the destinations.  Customer and others on the Booking acknowledges that Agent will not be responsible for the confiscation of any such electronic devices.

Customer shall be responsible for notifying Agent of any special requirements regarding the travel arrangements, including the type of seating/accommodation required and dietary requirements of customer and others on the Booking, at the time of making the Booking.  Agent will make travel suppliers aware of such requests and customer shall be responsible for any additional costs for such requests, however Agent shall not be responsible for any failure by the travel suppliers to provide such services.

Customer and others on the Booking acknowledges that a credit card may be required for each room at the time of check-in at a hotel and a pre-authorized amount will be held by the credit card company in favour of the hotel until checkout to cover any damages and/or incidental amounts charged by customer or others on the Booking during the stay.  Customer and others on the Booking also acknowledges that failure to present a valid credit card and permit the pre-authorized amount to be charged to the credit card will result in the reservation being cancelled by the hotel.

Agent shall not be liable for any damage or loss suffered by customer or others on the Booking, including the inability to use any of the travel services, as a result of failing to comply with any of the duties in this section.

Flight Details and Changes

Travel documents contain conditions of carriage which limit the airline’s liability under international conventions and agreements. Any complaints concerning flights should be made to the airline concerned.  Agent reserves the right to substitute alternate carriers and aircraft types and to add en-route stops at Agent’s discretion with or without notice to customer.

Customer and others on the Booking should confirm all flights at least 48 hours before departure and flight departure time at least 24 hours before the scheduled departure time.  If a flight delay is announced at an airport, it may not be possible for the airline to provide accommodation or meals during the delay.  If a delay is related to weather, traffic, or another Force Majeure condition, any expenses incurred by customer and others on the Booking will be customer and others on the Booking responsibility.  Agent is not responsible for additional expenses or lost income as a result of changes to flight times or missed vacation time.  If customer or others on the Booking only purchases airfare from Agent, it is customer and others on the Booking responsibility to leave a contact number at destination with Agent so that contact can be made in case of a flight change.

If customer or others on the Booking is booking connecting flight(s) customer and others on the Booking should allow at least 4 hours and preferably overnight between the connecting flight and any charter flight that is part of a tour. All such connecting flight reservations are made at the risk of customer and others on the Booking and customer and others on the Booking agree to assume the cost of any loss in the event of a change to the original flight schedule.

At the Airport

Seats are allocated on a first-come, first-served basis unless customer or others on the Booking have pre-purchased seating allocation.  Check-in times vary between airlines and airports.  All passengers must be present for checking. Customer and others on the Booking should refer to airline website or ticket to determine how many hours prior to flight departure time they are required to arrive at the airport for check-in. Neither customer nor others on the Booking will be allowed to board or obtain a refund if customer or others on the Booking have not checked in before the check-in deadline.  Airlines reserve the right to deny boarding to any passenger they deem to be in an unfit condition to fly.

Customer and others on the Booking must check booking documents or the airline for details about baggage allowance and updated baggage regulations. Additional charges will apply to baggage in excess of the weight allowance. Any lost, delayed, or damaged baggage is the responsibility of the airline.  If baggage is delayed at destination or upon return home, customer or others on the Booking must contact the airline representative before leaving the airport. If customer or others on the Booking fail to notify the airline representative before leaving the airport any claim will be invalidated. The handling of baggage is performed by an independent contractor over which Agent has no control. Agent is not responsible for the loss or damage to baggage or any other possessions, and it recommends customer and others on the Booking purchase insurance to cover this type of loss.

Price of Travel Services

Prices quoted by Agent for travel services are based on information provided to it by travel suppliers, include all applicable taxes and are subject to change according to travel supplier terms and conditions.  Prices can also be changed or corrected until the supplier(s) of the travel service(s) confirms a reservation.  Once a reservation is confirmed no change in price will occur.

Prices quoted by Agent do not include any government tax or fee charged by a country/state/province included on the Booking.

Additional Charges for Services

Charges may apply to inflight services, hotel stays, cruises and tours, including internet connection, entertainment, gratuities, food and drink services.

Payment for Travel Services, Counselling fees and Non-refundable Amounts

Customer is responsible for payment of all travel services booked for customer and others on the Booking.   Customer is responsible for payment of all counselling fees.  Customer is responsible for payment of all deposits.  Deposits may be non-refundable regardless of whether the travel services are supplied or used and regardless of why the travel services are not supplied or used.

Counselling fees (set out in Schedule “A” to these Terms) are due on the date the travel services are booked and are non-refundable regardless of whether the travel services are supplied or used and regardless of why the travel services are not supplied or used.

Agent shall advise customer of dates when payments are due and failure to make payments when due may result in cancellation of the travel services, which will be considered Cancellation by Customer (see “Change or Cancellation by Customer” below) and all travel supplier and Agent cancellation fees and penalties will apply.

Customer represents to Agent that customer has the authority to use any credit card the details of which customer provides to Agent without presenting the actual card to Agent.  Customer authorizes Agent to use any credit card the details of which customer provides to Agent to pay for travel services and counselling fees for customer and others on the Booking and to make those payments to Agent or a travel service supplier as directed by the Agent.  Customer and others on the Booking agrees not to make a claim for chargeback on any credit card the details of which customer provides to Agent in relation to any counselling fee or non-refundable deposit.

Change or Cancellation by Travel Services Supplier

The travel services are typically sold well in advance of travel dates and sometimes they are modified or not available.  Most often changes to the travel services will be minor, however a travel supplier may make a more significant change, for example a change of time of departure or return by more than 24 hours; change of the standard of the accommodation; increase in the cost of the travel services of more than 7% (unless government imposed); change of route requiring other identification or documentation when there is insufficient time to meet these requirements before departure; or an error in price.  In these circumstances the rights of customer and others on the Booking, shall be governed by the terms and conditions of the travel supplier and these Terms.

Change or Cancellation by Customer

Customer must make any change or cancel a booking for customer or others on the Booking, with Agent and not with a travel supplier.

Change(s) and cancellation(s) of any travel arrangements by customer or others on the Booking, will be subject to the change/cancellation policy(s) applicable to the travel service in question and these Terms.

In the case of a change by customer or others on the Booking, additional counselling fees will apply (set out in Schedule “A” to these Terms), and penalties provided for in the travel supplier(s) terms and conditions and these Terms will apply.

In the case of a cancellation by customer or and others on the Booking, additional counselling fees may apply (set out in Schedule “A” to these Terms), and penalties and non-refundable amounts provided for in the travel supplier(s) terms and conditions and these Terms will apply.

Privacy

Agent shall comply with the provisions of the Personal Information Protection and Electronic Documents Act and any other applicable privacy laws in its handling of private information.  In particular it will:

  1. Protect personal information held by it.
  2. Identify the purpose of its collection and how it will be used.
  3. Use the information collected only for the stated purpose.
  4. Ensure that the information is accurate, complete and up to date.
  5. Protect the information against loss or theft.
  6. Report the theft of any information and notify the individual of all breaches where a “real risk of significant harm” to the individual is possible.

Payment of Counselling Fees

Customer shall be responsible for payment of all counselling fees (set out in Schedule “A” to these Terms) with respect to the travel arrangements made for customer and others on the Booking.

Compensation payable to the Agent

In addition to the counselling fees for the services provided by Agent (set out in Schedule “A” to these Terms), Agent will be entitled to payments from travel service suppliers as agreed between it and those suppliers, in relation to all travel arrangements made for customer and others on the Booking.

Waiver of Rights

Agent has advised customer that because of the worldwide effects of COVID 19 Agent cannot provide any assurance about conditions in any location, the methods used in any location to manage COVID-19, the services or amenities available in any location, or the effects of COVID-19 on any of the travel services.  Knowing of the conditions and having been given this warning by Agent, customer, on his/her own behalf and on behalf of others on the Booking, acknowledges that use of the travel services has significant inherent risks and that customer and others on the Booking agree to waive any and all rights s/he/they may now have or may have in the future against Agent and affiliates for any damages, actions, causes of action, proceedings, suits, debts, dues, covenants, contracts, claims and demands as a result of any adverse circumstances caused by or arising from the use of the travel services, including those related to delay, interruption or cancellation of some or all of the travel services, causing customer and/or others on the Booking, to have to remain in transit or stay at a location for longer than anticipated, all at the expense of customer or others on the Booking.

Indemnification by Customer

Customer undertakes and agrees to defend and indemnify Agent and hold Agent harmless, at customer’s sole expense, from and against all claims, demands, suits, losses, costs, damages, and expenses that Agent may sustain or incur by reason of:

(a) any breach of these Terms by customer or others on the Booking;

(b) anything stated by customer to others on the Booking that is contrary to any of these Terms or Schedule “A” hereto or the terms and conditions of any travel supplier;

(c) a claim, demand or suit, etc. made by any of the suppliers of travel services for damages caused by customer or any one or more of the others on the Booking;

(d) a claim, demand, suit, etc. made one or more of the others on the Booking; and

(e) a claim by a credit card company or other third party dealt with by the Agent in relation to the booking of travel services for customer or others on the Booking, including any chargeback request by others on Booking or credit card issuer.

Customer’s obligations in this section shall continue in force after the use of the travel services by customer and others on the Booking.

Changes to these Terms

Agent may make changes to these Terms from time to time and all changes shall be binding on customer and others on the Booking from the date on which the change is brought to customer’s attention.

Agent Responsibility

Agent arranges travel services with independent third parties, such as airlines, hotels, bus companies, tour operators, baggage handlers and other independent suppliers to provide customer and others on the Booking, with the travel services purchased. Agent exercises care in selecting these independent suppliers and pays particular attention to their reputation and reliability. However, Agent does not control these independent suppliers and cannot be held responsible for their performance or lack thereof.

Agent is not responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these travel services.

Agent is not responsible for consequential damages or special damages suffered by customer or others on the Booking, even in circumstances in which Agent is aware of the reason customer or others on the Booking are using the travel services, including circumstances in which customer or others on the Booking arrive at a destination later than expected and/or are unable to attend an event/excursion, whether the event/excursion is included in the price of the Booking or not.

Neither customer nor others on the Booking shall have any claim against Agent by reason of customer or others on the Booking failing to purchase travel insurance or because customer failed to advise others on the Booking to purchase travel insurance.

Limitation of Agent Liability

Agent’s liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount paid for the travel services by customer or any one of others on the Booking, in relation to which any claim by customer or any one of others on the Booking, is made.

Force Majeure

In no event shall Agent be liable for any failure to perform Agent’s obligations or delay in performing Agent’s obligations where such failure or delay is due to events beyond Agent’s control which prevents the performance of Agent’s obligations, including  without limitation, nuclear or environmental catastrophes; natural disasters and extreme weather conditions; war, invasion, or similar hostilities; rebellion, revolution, insurrection; riots or civil unrest; strikes, lockouts and labour action; acts or threats of terrorism; epidemic, pandemic, or spread of disease; Acts of State or governmental restrictions; and loss or prolonged interruption of necessary utilities, communications or computer services.

Customer acknowledges that Agent, on behalf of customer and others on the Booking, will forward funds to independent third party travel suppliers, and that once forwarded, these funds may not be recovered and/or refunded. Where a force majeure event has occurred, performance of Agent’s obligations shall be suspended for the duration of the force majeure event, and Agent shall perform Agent’s obligations only when it is possible to do so.

In any event, the liability of Agent arising out of force majeure event shall not exceed amounts paid directly by the customer or any one of others on the Booking, to Agent, and Agent shall not be liable for any consequential or indirect damages or legal costs incurred by any party.

General Provisions

NOTICE

            Notice of any change to information provided or travel services booked for customer or others on the Booking may be provided either in writing, to the last address provided by the customer/Agent, delivered by hand, or by email or other electronic method.

PARTIAL VALIDITY

            If any provision(s) of these Terms is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force without being impaired or invalidated in any manner.

MODIFICATION

            These Terms may be modified by the Agent at any time.

LAW GOVERNING TERMS

            These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario.

FORUM FOR DISPUTES

Customer and Agent agree that the courts of Ontario shall have exclusive jurisdiction over the resolution of any dispute, controversy or claim arising out of or in relation to these Terms.

SUCCESSORS AND ASSIGNS

These Terms shall be binding upon and shall inure to the benefit of the customer/Agent and their successors and assigns.

COMPLETE UNDERSTANDING

            These Terms represent the complete understanding of the customer/Agent with respect to the booking of the travel services and specifically exclude any representation made by Agent that is not included in these Terms.

WAIVER

No waiver of any provision(s) of these Terms shall be deemed, or shall constitute, a waiver of any other provisions, whether or not similar, nor shall any waiver constitute a continuing waiver.

 

Contact Us

Write or visit  us:

Today's Woman Traveller, 1049 Sydenham Rd, Kingston, Ontario - Canada K7M 3L8

Call us:

Toll Free 1-888-830-5324 · Tel: 613-389-7914 · Fax: 613-389-9028

Email: 

info@twtraveller.com

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